Security and protection solutions

Teaching our children how to respond during an earthquake is of utmost importance, as it can potentially save lives, both theirs and others'. Here are some essential guidelines on educating your children about earthquake preparedness: Explain the Nature of Earthquakes: Begin by explaining to your children what an earthquake is and the potential consequences it can have. Make sure they understand that an earthquake is a natural disaster capable of causing destruction and endangering lives. Promote Calm and Swift Actions: Emphasize to your children the importance of staying calm and acting quickly if they sense an earthquake. Encourage them not to panic and to avoid moving recklessly or aimlessly. Teach Self-Protection: Instruct your children on how to protect themselves during an earthquake. Explain that they should sit or lie on the ground, away from windows, mirrors, doors, and any objects that could fall and harm them. Encourage them to hold tight and remain still until the earthquake subsides. Identify Safe Zones: Familiarize your children with safe places within your home, such as sturdy furniture or areas near front doors and windows. Teach them to move to these locations if they are nearby when an earthquake occurs. If the earthquake is severe and there's no time to leave the building, instruct them to seek shelter in the safest spot available. Avoid Elevators: Ensure your children understand not to use elevators during an earthquake, as they may become stuck. Advise them to use the stairs for evacuation. Develop an Evacuation Plan: Establish an evacuation plan and explain to your children what to do if they are at school, kindergarten, a park, or any other public place during an earthquake. Outdoor Safety: If your children are outside, teach them to seek an open area away from buildings, windows, and unstable objects. Regular Drills: Conduct regular earthquake drills with your children to familiarize them with these procedures. Encourage them to practice finding safe spots, holding tight, and staying calm. These exercises will prepare them for real-life situations. Designate a Meeting Point: Identify a post-earthquake gathering place for your children and other family members to ensure everyone's safety and well-being. This could be in the garden, a nearby park, or any open space. Prepare an Emergency Kit: Assemble an evacuation kit containing essentials such as water, food, medicine, batteries, a flashlight, a radio, and a first aid kit. Consider purchasing a pre-made kit from our online store at evaqon.com. Post-Earthquake Safety: Teach your children to check themselves and assist others for injuries after the earthquake. Stress the importance of remaining calm and following the instructions provided by local disaster authorities. Media Awareness: Encourage your children to pay attention to information from official sources and the media regarding earthquakes. Help them distinguish between accurate and unreliable information. Open Dialogue: Maintain open communication with your children if they are affected by an earthquake. Discuss their experiences to provide reassurance and assist them in coping with any post-earthquake stress. Professional Support: If your children exhibit extreme fear or anxiety related to earthquakes, consider seeking professional help. Professionals can offer strategies and techniques for managing stress and anxiety. Remember, earthquake preparedness is crucial for safeguarding our loved ones. By following these guidelines, we can all feel more at ease and better equipped to handle future earthquakes.

Preparing for an Emergency Evacuation Creating a well-thought-out emergency escape plan is crucial. Keep the following points in mind: 1. Plan Your Escape Route: Establish an evacuation route and ensure that everyone in your household is familiar with it. 2. Clear Exits: Keep all exits in your home unobstructed and easily passable. Avoid blocking them with objects or furniture. 3. Use the Normal Exit: The most efficient route is typically the one you use every day to enter and exit your home. 4. Backup Route: Develop an alternative route in case the primary one becomes blocked during an emergency. 5. Practice Your Plan: Take a few minutes to rehearse your escape plan with your household members. 6. Emergency Evacuation Backpack: Prepare an emergency evacuation backpack containing essential items. Consider checking out our online store for ready-made options. 7. Designate a Meeting Place: Choose a secure location outside your home as a meeting point for all family members during an evacuation. Kitchen Fire Prevention and Safety In the kitchen, fire prevention is critical. Follow these safety guidelines: • Supervise Children: Never leave children unattended in the kitchen. Store matches and pots out of their reach. • Stove Safety: If you need to leave the kitchen, remove pans from the stove or lower the heat to a minimum. Be cautious if you're wearing loose clothing, as it can easily catch fire. • Keep Flammables Away: Ensure that all rags and towels are kept away from stoves and grills. • Use Safe Ignition: Use special spark devices to light a gas stove; they are safer than lighters and matches since they lack an open flame. • Turn Off Appliances: Always turn off the stove after cooking. • Electrical Safety: Keep electrical appliances and cords away from water. Maintain cleanliness and proper distances for toasters, ovens, hobs, and grills to prevent grease buildup and potential fires. • Dealing with Smoking Oil: If cooking oil starts to smoke, it's too hot. Turn off the appliance and let it cool. If a pan catches fire, avoid unnecessary risks. If safe, turn off the heat but never use water to extinguish it. Electrical Installation Safety To ensure electrical safety, follow these precautions: • Maintain Wiring: Keep electrical wires and plugs in good condition. • Avoid Overloading Circuits: Do not overload electrical circuits; use separate, reinforced circuits for large appliances. • Extension Cords: Minimize the use of electrical plugs and extension cords. • Standard Fuses: Always use standard electrical fuses. • Power Off: Turn off electrical appliances when not in use. • Cable Placement: Avoid running cables under walkways or carpets. • Check for Damage: Replace damaged or frayed wires promptly. • Regular Appliance Maintenance: Regularly check, clean, and maintain electrical appliances according to the manufacturer's instructions. • Strange Smells or Sounds: If an appliance emits unusual smells or sounds, or if wires become hot, contact a licensed electrician. In Emergency Situations: • Unplug Faulty Appliances: If an appliance behaves abnormally, unplug it from the mains. • Serious Electrical Faults: Treat serious electrical faults like fires. Turn off the electrical supply at the main breaker, call the fire department, inform other residents, and activate the fire alarm if available. Evacuate immediately.

An earthquake is a natural disaster that strikes without warning, and while it may not last long, its consequences can be severe. In our country, there are several dangerous seismic zones, including Kresnenska, Plovdivska, Sofia, Gornooryahovska, and Shablenska, where earthquakes with a potential maximum magnitude of 7.0 can occur. It's essential to remember that our individual actions can make a life-saving difference. The Ministry of the Interior and the National Institute of Geophysics, Geodesy, and Geography - BAS provide valuable information on preventive measures in case of an earthquake. Preparation for Earthquakes: To stay calmer in the event of an earthquake, consider the following steps: 1. Emergency Backpack: Ensure you have an emergency backpack readily accessible at home. You can purchase a suitable one for your needs from our online store. 2. Furniture Safety: Secure your furniture securely and avoid placing heavy or easily tipped objects in high places. 3. Storage of Hazardous Materials: Store flammable substances and poisons in tightly closed containers. 4. Clear Entrances: Keep the entrance to your home unblocked by objects. 5. Safe Locations: Identify the safest spots within your home during an earthquake. Keep in mind that balconies, exterior walls, stairways, and elevators are among the most dangerous areas during seismic activity. 6. Family Action Plan: Develop a family action plan and designate a contact person for family members who may be outside your region. Immediate Actions When You Feel the First Earthquake Shock: • Do not immediately leave the building you are in unless you believe you can exit safely in about 10 seconds. • Seek the safest location within the building, which could be under a door frame (depending on the building's structure), near an internal support wall, a column, or under a stable table or bed. • After the initial tremors, if the shaking intensifies, maintain your composure and avoid running toward elevators and stairs. • If you are in a vehicle, stop in an open, safe area and wait. • In public transport, it's safer to stay in the vehicle until the shaking subsides. • If you are outdoors, steer clear of buildings and power lines. Actions After the Initial Earthquake Shock: • Turn off electricity, gas, and water utilities. • Grab your prepared emergency bag and evacuate the building promptly, using the stairs and avoiding elevators. • Prioritize assisting mothers with children and the elderly during evacuation. • After leaving the building, move to an open area, maintaining a distance equal to the height of the nearest building. • Do not stand under transmission lines, electric poles, or tram and trolleybus networks. • Provide first aid if there are injured individuals nearby. • Identify crowded areas and offer help if possible. • Stay informed through mass media and local radio stations. • Follow the instructions of the General Directorate "Fire Safety and Protection of the Population" - Ministry of the Interior, the police, and other competent authorities. • Maintain public order. Actions Following the Earthquake: • Wait for official information indicating the subsiding of earthquakes and the diminished danger. • Only enter your apartment after a basic inspection of the building. • Avoid overloading phone lines with unnecessary calls; briefly inform loved ones that you are safe. • Prioritize personal hygiene and avoid drinking water from unverified sources, as there is a risk of epidemics after an earthquake. • Be cautious, as crime rates can increase during disasters; protect your property and report any irregularities.

In Case of Fire Emergency, Dial 112 In the event of a fire or accident, call the emergency number 112 for immediate assistance. If it's safe and doesn't pose undue risk, attempt to extinguish the fire using a fire extinguisher or any available means. Here's how to use a fire extinguisher: • Pull the safety pin. • Squeeze the handle and aim the jet close to the base of the flames. • Maintain a firm grip on the extinguisher nozzle. Cease firefighting efforts if the fire starts spreading upward or toward your exit path, and immediately evacuate the area. Before leaving, close all windows and doors to contain the fire. Exit swiftly, prioritizing your safety over valuables or money, and do not re-enter until the fire is under control. For evacuation, use designated exit stairs or emergency exits. Never use elevators in a fire emergency. If you find yourself in an elevator during a fire, stop at the nearest floor and exit. In smoky evacuation routes, move as low as possible since temperatures are lower and visibility is better. If you're unable to leave your home due to smoke or heat, seek refuge in the bathroom, close the door, place wet towels at the base, and await the arrival of the fire department. In crowded public places such as theaters, cinemas, sports halls, stadiums, shopping malls, etc., during a fire alarm, follow these steps: • Maintain composure and avoid panicking, as your panic can affect those around you. • Follow evacuation signs and exit without pushing or displacing others. • Utilize designated evacuation routes and exits; do not jump from heights. • Do not return to the building for any forgotten items. To extinguish small fires, use a fire extinguisher or water if the fire isn't electrical or chemical in origin. If the fire is too large to handle, evacuate the building immediately without delay. Report the fire from a safe location using a phone. Await the arrival of the fire crews in a safe area and provide them with details about the fire's type, size, and location. In the event your clothing catches fire, do not run; this can intensify the fire. Instead, stop, drop to the ground, cover your face with your hands, and roll until the fire is extinguished. In smoky conditions, cover your mouth and nose with a towel or cloth, and stay close to the ground until you exit the building. Most fire-related fatalities result from smoke inhalation. If a door or its handle is hot, or if smoke is seeping from beneath and around the door, do not open it; this indicates proximity to the fire. If you become locked or trapped in a room, use tape, wet towels, or clothing to seal any gaps around the door. Call 112 to report your precise location, and consider leaving a visible sign outside the window to indicate your whereabouts.

Flood Preparedness: What You Should Do in Case of a Flood A flood is a natural disaster in which a land area or territory becomes temporarily submerged in a significant amount of water due to rising water levels in basins and riverbeds. These increases can be caused by various factors, such as heavy rainfall, snowmelt, dam failures, high waves, or human activities. Floods can pose a serious threat to lives and property. Prior Preparation: What You Need to Know 1. Assess Local Flood Risk: Determine the flood risk for your area of residence or work. Seek information from your municipality or town hall regarding flood-prone zones. Familiarize yourself with the nearest safe locations and the shortest, safest evacuation routes. 2. Monitor Water Levels: If your home or property is situated near a river and falls within its floodplain, closely monitor weather forecasts and water level updates, especially during periods of heavy rainfall or snowmelt. 3. Family Preparedness: Plan ahead for your family's actions during a flood. Identify a meeting point for your family members outside the flood-prone area and establish communication methods. 4. Participate in Drills: Participate in evacuation drills with your family and colleagues. Engage in organized training sessions conducted in your residential or workplace area. 5. Keep Mobile Phones Charged: Always ensure your mobile phone is charged, as it's a vital communication tool during emergencies. 6. Prepare an Evacuation Kit: Prepare and maintain an "evacuation pack" containing essential survival supplies in a readily accessible location known to your family. In a Real Flood Emergency: Immediate Actions • In the event of a flood threat, promptly call 112 and provide your complete address (city, town, district, street, house number, nearest landmark) to the operator. Do not hang up the phone until instructed. • Inform your loved ones, neighbors, and colleagues about the impending danger. When Flooding Occurs and You're at Home: • Turn off the gas and electricity. • Retrieve your evacuation bag. • Leave your home as swiftly as possible. • If evacuation is impossible, seek higher floors or the roof. Contact 112 or inform your family of your whereabouts. Maintain communication with rescue teams after their arrival. • If evacuating animals is impossible, open doors to the areas where they are housed. When You're Outside: • If you're near a full riverbed or in a ravine, immediately move to the nearest higher ground. • Avoid standing under or on bridges, underpasses, overpasses, or other structures that may be swept away by high water. • Cross rapidly flowing and flooded areas only if the water level is known to be below knee height and the current is calm. • Do not attempt to cross fast-flowing and flooded areas without securing yourself with a crossing aid rope and a body safety rope. • Refrain from drinking water from flooded water sources. When You're in a Vehicle: • If you're traveling by vehicle, it's advisable to stop at the highest and safest location possible and wait for the water level to subside. • Avoid stopping on or under bridges, overpasses, underpasses, or any potentially flood-prone sites. • Do not attempt to drive through fast-flowing or flooded areas unless you are certain that the water level is below the car's axle level.

FAMILY DISASTER ACTION PLAN Disaster meeting place: ____________________________________________________________________________ (safe place near home) Meeting point _________________________________________________________________________________ (a safe place away from home) Address: _________________________________________________________________________________ Contact numbers: _________________________________________________________________________________ Contact person for family members: _________________________________________________________________________________ Address: _________________________________________________________________________________ More contact numbers: _________________________________________________________________________________

First Aid for Fractures and Injuries First aid for a broken bone involves immobilizing the injured limb or affected body part. This is achieved to: • Reduce pain in the fracture area. • Prevent further displacement of broken bones during transportation. • Protect the surrounding soft tissues, blood vessels, and nerves from additional damage. Methods of immobilization include: 1. Non-Rigid Immobilization: In cases where no rigid immobilizing devices are available, you can use techniques such as attaching the upper limb to the chest, flexed at a right angle at the elbow joint. For lower limb injuries, you can attach the injured limb to the healthy one using various types of soft bandages, like belts, ties, or handkerchiefs. However, this method is less preferred due to its limited effectiveness. 2. Immobilization with Appropriate Materials: Utilize immobilizing materials like boards, sturdy branches, or other suitable wooden, iron, or plastic items. 3. Standard "Kramer" Splints: These are standard splints designed for immobilization. In the case of fractures identified during initial first aid, avoid attempting to set the broken bones under any circumstances. For open fractures where bone fragments are visible in the wound, do not attempt to manipulate them; instead, cover them with a sterile dressing. When applying splints, make sure they are placed over clothing or padded in advance to avoid damaging the skin. Ensure that the splint covers at least two adjacent joints - one below and one above the fracture. Secure the splints firmly to the limbs using bandages, triangular cloths, or other improvised fastening materials. If there's an amputation of limb parts, splint them together with the amputated part. This has implications for further victim treatment. After providing initial first aid, transport the victim to a medical facility. For Wounds: In most cases, the first aid process begins with removing the victim's clothing, either entirely or partially. To avoid complications and additional injuries, observe these guidelines: 1. Avoid unnecessary undressing; expose only the area where necessary procedures must be performed. 2. Remove clothing starting from the healthy side. 3. If clothing is fastened around the wound, cut around it. 4. In cases of profuse bleeding, quickly cut and open the clothing to expose the injured area. 5. When dealing with foot or knee injuries, start by cutting the shoe along the back seam and then release the heel during removal. 6. Handle clothing and shoe removal from the injured limb with care. A wound is an open injury that involves the breach of skin and muscle integrity, affecting underlying tissues. When providing first aid for wounds, applying a bandage is usually sufficient. The primary purposes of the dressing are: • Protecting the wound from further contamination. • Exerting a hemostatic (bleeding control) effect. • Reducing the transmission of pain signals from the injured area. Attention: 1. Avoid touching the wound with your hands, as the skin carries many microbes capable of causing infection. 2. Do not rinse the wound with water or other liquids to prevent contaminants from entering the wound. 3. Whenever possible, use a sterile dressing for the wound. Avoid placing cotton directly on the wound. If a sterile dressing isn't available, clean towels, pieces of cloth, or linen can be used, but take precautions to prevent additional contamination. 4. In the case of head wounds, refrain from using hydrogen peroxide to clean the wound to avoid any risk of injury to the eyes

Frostbite occurs due to the impact of low temperatures, resulting in damage to the body, either locally or generally. General cooling, known as "white death," happens when the entire body is affected by extreme cold temperatures, leading to impaired vital functions and a body temperature drop below 35°C. Victims of general cooling exhibit lethargy, apathy, slow responses to questions, unsteady walking, and a decrease in pulse and breathing rate. Prolonged exposure to cold can lead to unconsciousness, with the risk of death if timely assistance is not provided. Immediate medical assistance for general cooling involves stopping the cold exposure. If possible, wet clothing should be changed, and the victim must be wrapped and warmed. Independent movement worsens the victim's condition. In mountainous terrain, a casualty with general cooling should be placed in a sled and covered with a blanket. Methods for warming the victim include: • Using heating pads. • Applying the rescuer's body warmth by placing the victim's hands under their armpits. • Gentle massage with a warm, dry palm or a dry woolen glove. • Warming the victim next to a fire if mobility is not possible. Additionally, provide the victim with warm sweetened drinks such as tea or coffee. Once placed in a heated room, continue with massage and warming in a bed with a heater. The victim should be fed warm food and fluids. If available, immerse the victim in a bath with a water temperature of 36°C for 30-40 minutes, maintaining the temperature by adding warm water. This should be done in a heated room when evacuation to a hospital is not possible due to weather conditions or lack of transportation. If feasible, transport the casualty with general cooling in a heated vehicle directly to the hospital. Under low-temperature conditions, local tissue changes, known as frostbite, may also occur. Frostbite is categorized into four degrees of severity: • First Degree: Skin appears pale, with the victim experiencing numbness, tingling, and occasional pain. • Second Degree: Blisters filled with yellowish fluid form, accompanied by significant pain. • Third Degree: The entire skin thickness is damaged, resulting in necrosis (tissue death) and severe pain, especially during thawing. • Fourth Degree: Deep tissue necrosis occurs, extending beyond the skin. Third and fourth-degree frostbite often require surgical intervention, including amputation and skin grafting. These tissue changes become visible after thawing. It's important to note that there is an initial, latent period from the start of cold exposure until the thawing process begins. During this period, tissues remain unaffected, cold, and the victim may feel heaviness, tingling sensations, but no pain yet. Early intervention during this latent period significantly improves frostbite prognosis. Consequently, all treatment procedures during this hidden period should be carried out urgently. The first step is to stop the cold exposure. Widespread "warming" by rubbing with snow is discouraged, as it can lead to skin injury and subsequent infection. In field conditions, warming can be achieved through a fire, shelter, and similar methods. If possible, wet clothes, socks, and gloves should be changed. However, rewarming frostbite requires caution, as frozen tissue is insensible and can easily be burned. Beneficial actions for frostbite include: • Gently massaging the frostbitten area with a dry, warm palm. • Applying gauze and a well-padded cotton bandage as a "warm-insulating bandage." It's also helpful to immerse the frozen limb in a bath with a water temperature of 36°C for 20-30 minutes, maintaining the temperature by adding warm water. The victim should be encouraged to drink warm, sweetened beverages. In cases where the cold effect has ceased, a small tonic dose of alcohol may be administered, but only when the victim is in a lodge or a hospital. Keeping the patient with frostbite to determine the degree is incorrect; they should be directed to the nearest medical facility as soon as possible.

While both kits may seem to contain similar items, they serve different primary purposes. The main distinction lies in the fact that an evacuation kit provides peace of mind and self-sufficiency for a short duration, whereas a survival kit offers peace of mind and the means to endure for an extended period away from home. Typically, an evacuation kit is essential for every individual in case of sudden emergencies or immediate evacuations where there's no time to pack or gather necessary items. Instead, you can grab a pre-made bag, usually a convenient backpack, and leave your home, workplace, or residence urgently. The contents of an evacuation kit are designed to supply you with food, water, warmth, and security for the short period you're likely to be evacuated, often around 2-3 days. These situations might include major fires, floods, earthquakes, civil unrest, military actions, and more. It's advisable to include personal emergency supplies such as medicine, important phone contacts, spare keys, extra glasses, copies of documents, and essential records, all pre-made in an easy-to-carry, durable backpack. Evaqon offers well-designed emergency evacuation kits suitable for both individuals and families. Additionally, you can customize your own kit based on your needs, with recommendations provided in the Frequently Asked Questions (FAQ) section. On the other hand, a survival kit serves a slightly different purpose. It is intended to be self-sufficient for a more extended period and provide the means to survive outside your usual living environment. A survival kit can sustain you with food, water, warmth, and survival tools for anywhere from a week to several months. This kit includes items for fishing, wilderness cooking, shelter construction, and more. While it can be used for emergency evacuations, it contains various other useful tools for long-term survival. Survival kits are also suitable for individuals such as hunters, fishermen, mountaineers, tourists, and those inclined towards extreme experiences like bushcraft activities. Evaqon offers a range of survival kits, which you can explore in the product section. Additionally, you have the option to create a custom kit with your preferred contents for the backpack.

To begin, it's essential to prepare your personal emergency backpack. Keep in mind that emergencies rarely occur in ideal conditions. Unfortunately, disasters can strike without warning. Expect the unexpected and be better prepared for any emergency. In recent years, the threat levels have been high, and it's not limited to just security concerns. Increasingly, severe weather events and other disasters affect our country. Flooding, much like earthquakes, is a widespread issue that may necessitate evacuations from homes and businesses. Regrettably, it's highly likely that both floods and earthquakes will become more frequent and severe. One contributing factor to increased flooding is the warmer air associated with climate change, which holds more moisture, resulting in more frequent and heavier rainfall. Bulgaria is also situated in an earthquake zone, and we've experienced strong earthquakes in the past, with the potential for even more frequent and powerful ones in the future. While no one can predict the future with 100% accuracy, it pays to be better prepared. As Benjamin Franklin wisely stated, "If you fail to prepare, you are preparing to fail." List of Emergency Bag Contents: Water: The most critical item is a supply of drinking water. There's no need to pack bottles of mineral or other water due to their limited shelf life and added weight. Instead, consider Evaqon's efficient solution – a water purification filter. This filter, equipped with various filters and purifiers, can adapt for use with a bottle or for drinking directly from a water source through a tube. It effectively purifies water from nearly any source, making it safe to drink. The filter also includes a lightweight collapsible bottle for collecting water, and it effectively removes bacteria, viruses, fungi, and other waterborne pathogens. Food: Include ready-to-eat food in your kit to sustain yourself immediately after an incident. High-calorie, long-shelf-life biscuits or compact packets of rice, beans, pasta, and canned goods with extended shelf lives are suitable options. Light: An essential component is a reliable flashlight. Opt for an emergency light with LEDs, which have a long lifespan without the need for bulb replacements. Evaqon offers various lantern options, including wind-up lanterns with built-in dynamos for self-charging, battery-powered flashlights for powerful illumination, and solar batteries with built-in lights that can be charged anywhere there's sunlight. Radio Communication: Access to information is crucial during a crisis. Most people have smartphones with built-in radios. Ensure your smartphone radio works and can pick up AM/FM broadcasts. Clothing: Staying warm and dry is essential for preserving body heat. Choose lightweight and compact clothing items to save space in your bag. Bring a poncho to keep dry, foil blankets for warmth at rest, and a compact survival sleeping bag. Don't forget extra pairs of socks, a hat, and a scarf. First Aid: Customize your first aid kit to your training and abilities, ensuring it includes wound cleaners, dressings, eyewash, burn dressings, essential medications (for chronic conditions), and a flashlight. Evaqon offers a comprehensive basic first aid kit with additional items like a foil blanket and whistle. Communication: During emergencies, telephone and mobile networks might be disabled or overloaded. For communication with distant friends and family, consider walkie-talkie mobile radios as they operate independently of networks. Backpack: Select a medium-sized, durable backpack that can accommodate all your survival gear. Evaqon's tactical camouflage backpack is a sturdy choice with multiple compartments for easy organization. While it doesn't need to be waterproof, you can add plastic bags or sacks for added protection. Consider making your backpack more visible in the dark by applying photoluminescent (glow-in-the-dark) tape. Miscellaneous: Provide an independent power source such as a battery; a solar-charging battery from our store is a top choice. Additionally, include a high-quality multi-tool, a loud whistle, a knife, a compass, a sturdy piece of rope, some pigtail connectors, and a waterproof magnesium lighter for fire-starting in any weather. Make paper copies or store digital versions of personal documents, important notes, recipes, contact information for loved ones, and more. Lastly, include disposable or reusable masks for protection against viruses, polluted air, smoke, and other contaminants.

Dear customers, at Evaqon's online store, you have the flexibility to create a customized emergency kit tailored to your specific needs and requirements. To get started, simply send us an email at sales@evaqon.com with your contact information and a description of your requirements. Feel free to ask any questions or seek guidance on the items you believe you need. Our experienced team specializes in crafting personalized packages designed to provide you with peace of mind during emergency or disaster situations. We'll promptly get in touch with you to discuss the details, address your inquiries, and collaborate with you to assemble your unique emergency preparedness package. Your safety and peace of mind are our top priorities.

Product Selection: Begin by navigating to the page with detailed information about the product you desire. Click on the "Buy" button, which will add the product to your shopping "cart" and redirect you to a page displaying your selected products. Cart Management: On the "cart" page, you have the option to modify the quantity of selected products or remove them if needed. Continuing Shopping: While on the "cart" page, you can either return to the website to add more items to your "cart" or proceed to payment by clicking the "Order" button. Payment Information: On the payment page, please provide accurate and complete details about the recipient, delivery address, telephone number, and email for contact. Note that fields marked with a red star are mandatory. Additionally, you must agree to the general purchase conditions of evaqon.com to proceed with the order. Failure to agree to these conditions will prevent the order from being processed. Additional Information: After entering the necessary information and clicking the "continue" button, you'll have the choice to specify whether you are an individual or a company. Regardless of your selection, you will receive an appropriate invoice. If you have any extra information to convey to evaqon.com or require further assistance, please use the "Additional Information" field. Delivery Options: During the final steps of placing your order, you will have the opportunity to select the preferred delivery method and corresponding cost. Please note that each shipment is fully insured at the expense of evaqon.com, covering the total value of the items being shipped.

You have several payment options available: Debit or Credit Card: Our system provides a secure and encrypted payment process when using debit or credit cards. Multiple card types are accepted, ensuring your payment's safety. Cash on Delivery: Choose this option to pay directly to the courier at the time of delivery. Please note that the document provided by the courier after payment serves as your receipt/payment order. Keep it as it must be attached to the invoice enclosed with your shipment. Bank Transfer to Company Account: For bank transfers, the total amount due includes the price of all items in your basket along with the calculated delivery fee to any location in Bulgaria. Goods will be dispatched within two working days upon receipt of the payment into our account. Here are the bank transfer details: Payee: Evaqon OOD Bank: KBC Bank BIC: RZBBBGSF IBAN: BG29 RZBB 9155 1014 7661 17 Reference: Please specify the ordered product and its code. Amount: Indicate the calculated final amount. Upon completing your order, our system will save your request and generate a unique order number. You will receive an email containing all this information promptly. If we have any clarification questions, we will contact you as soon as possible, after which you can expect your delivery.

Orders from our store are delivered through the courier company "Econt." You have the flexibility to choose between two delivery options: 1. Delivery to Your Address: We can deliver your goods directly to an address of your choice. 2. Collection at an "Econt" Office: Alternatively, you can opt to collect your order from a nearby "Econt" office at your convenience. Upon delivery or collection at the office, the recipient of the order will be required to sign a receipt confirming the successful fulfillment of the order. Delivery Time The Seller dispatches orders within a maximum of 3 working days. The actual delivery time depends entirely on our partners, the courier companies. In exceptional situations, the Seller reserves the right to extend the delivery period by up to 7 days without prior notification to the User. Should there be any delays in fulfilling your order from our end, one of our store employees will contact you to provide the estimated delivery date for your requested item. Please note that delivery times are subject to the courier company's operations. In some areas, deliveries can take up to 3 working days to complete.

Dear valued customers, at Evaqon online store, we've made both buying and returning or exchanging products easy. You have the option to return or exchange purchased products within 14 calendar days from the date of receipt, regardless of the reason. To be eligible for a return or exchange, the products must meet the following criteria: • They must be unused and in their original condition. • They should not have been damaged or altered in any way. • The products must be in their original packaging, with all accompanying documents and accessories included in the delivery intact. This includes the receipt, invoice, return/exchange form, original tags, accessories, and more. Refund Process: If you decide to withdraw from the purchase contract, we will refund all payments we have received from you, excluding delivery costs. The refund will be processed via bank transfer for your convenience, and there will be no additional costs on your end. Please note that we may delay refunding payments until we receive the returned goods. Return Shipping Costs: You are responsible for covering the direct costs of returning the goods. The return shipping costs are equivalent to the delivery fee determined by the relevant courier. If you choose not to arrange the return shipment at your own expense, the return costs will be deducted from the refund amount. How to Initiate a Return or Exchange: If you wish to exercise your right to return a product or exchange it, please complete the respective return form [LINK TO FORM FOR RETURNS] for returns or [LINK TO FORM FOR EXCHANGES] for exchanges. Need Further Assistance? Should you have any additional questions or require assistance, feel free to reach out to our team by phone, through our contact form, or via email at sales@evaqon.com. We are here to provide you with the support you need.